Refund, Cancellation & Shipping Policy

Because custom print orders involve non-reusable raw materials, plate setting, and bespoke dies, cancellation terms correspond directly to the active manufacturing milestone.

Pre-Production Cancellations

In-Press Production Runs

7 to 10 Day Settlement

If an order is cancelled prior to digital file pre-flighting, plate generation, or raw stock acquisition, a full refund is processed with minimal transaction reconciliation fees permitted by law.

For orders already on offset presses, foiling, or post-press bindery, cancellation values are adjusted to account for incurred production stages, ensuring customers retain legal rights for unexpended services.

Approved refunds are credited to the original payment channel within 7 to 10 working days, subject to standard banking clearance and account authorization guidelines.

Re-Order Token Program for Specification Updates

When a cancellation occurs because you wish to update artwork, paper stock, foil colors, or box measurements, we can credit the full authorized balance as a Print786.in Re-Order Token with your consent. Re-Order Tokens apply toward any subsequent offset, digital, or packaging invoice, avoiding external banking settlement delays.

Damaged Shipments & Manufacturing Defects

Custom manufactured products cannot be restocked, but Print786.in guarantees strict adherence to your approved pre-press proofs and quality benchmarks.

Visible Parcel Tampering or Damage

Internal Flaws & Specification Divergence

If shipping cartons appear crushed, ripped, or tampered with on delivery, please capture clear photos of the exterior before acceptance. Where practical, note the condition on the courier delivery docket or refuse the package. Note that omission of a courier endorsement does not forfeit your statutory rights under Indian law.

If outer boxes arrive intact but internal goods suffer printing anomalies, registration errors, or trimming variances from approved proofs, share detailed photos. An unboxing video helps expedite logistics investigations, but is never an absolute prerequisite for a legitimate claim.

Delivered Status Inquiries and Trace Protocols

When courier tracking indicates a consignment as Delivered but you have not physically received the parcel, our logistics team acts immediately to resolve the discrepancy.

We file an urgent tracer with the carrier to verify delivery coordinates, driver logs, and the signatory Proof of Delivery (POD). If the parcel cannot be located or was misdelivered, Print786.in organizes an expedited reprint or approved refund without delay.